Snapfish v. Zero Frustration: Round Two

Snapfish: Hi, my name is Snap Fish. How may I help you?

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  Christina Rau: Hi, on 6/11/15, I received an email from a customer service agent that says I have been given 200 print credits.  I then received a follow up email that states I can redeem my 200 print credits at checkout.  I am in my shopping cart now and there is no credit.  It shows I owe 18 dollars for the prints and I should not.

Sf: I am more than happy to help you with that. Please kindly hold on the chat for a minute, meanwhile I look up the information.

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Communication with the Oracle RightNow CX Cloud Service Chat service has been lost.  Please wait while attempts are made to restore the connection.

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Communication with the Oracle RightNow CX Cloud Service Chat service has been lost.  Please wait while attempts are made to restore the connection.
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  Communication with the Oracle RightNow CX Cloud Service Chat service has been lost.  Please wait while attempts are made to restore the connection.
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  Christina Rau: Are you still there?  I have been disconnected and connected several times and haven't received a response from you.

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  Sf: I suggest you to please once check out from the cart page so that you can see the free credits that are applied on the order.

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  Christina Rau: I did that several times.  The credits do not appear.

Communication with the Oracle RightNow CX Cloud Service Chat service has been lost.  Please wait while attempts are made to restore the connection.
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  Christina Rau: Okay, I did it once more and they now appear.

Christina Rau: Thank you.

Sf: Great! Thank you for contacting us today at Snapfish Live Help. We are available around the clock.  Please take a moment to answer our few survey questions so we can improve our customer support.  Have a great time!

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